If you have come across this article, you are probably facing issues with your web portal.
This issue is usually related to conflicts in your browser's memory due to a user logged in with a different username in their browser.
In this article, you will find some steps that can help you solve this issue by yourself.
A very efficient way to resolve this is to Reset Chrome settings to default. If you are using Google Chrome, beware that will reset all Chrome settings, stored passwords etc, including other non Vistatec web portals.
In addition, we recommend the following checking to try to work around the situation:
- Close all your web browser tabs.
- Clear cache and cookies.
- Log out from your browser from all users.
- Make sure you are only logged in the correct account/user into the browser you want to do the process.
- Try all the above steps in a different browser.
- Try to log in the correct account/user into a new Incognito Window.
Yours sincerely,
IS Team